Last updated: [29/05/2025]

At Hotel Guaia, accessible from https://guaiahotel.com, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit or use our website and services.

1. Information We Collect

We may collect the following types of information:

a) Personal Information You Provide:

  • Full name
  • Email address
  • Phone number
  • Payment details (when applicable)
  • Booking or contact request details

b) Information Collected Automatically:

When you access our website, we automatically collect certain information, including

  • IP address
  • Browser and operating system
  • Pages visited and time spent on the site
  • Cookies and similar technologies
2. How We Use Your Information

We use the information collected for the following purposes:

  • To manage and confirm your bookings
  • To provide customer support
  • To send relevant information about our services and promotions (if you opt in)
  • To improve our website and user experience
  • To comply with legal obligations
3. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

  • External service providers that support the operation of our website (e.g., email tools or booking systems)

  • Legal authorities when required by law
4. Cookies and Similar Technologies

We use cookies to enhance your experience on our website. You can control cookie usage through your browser settings.

5. Data Security

We take reasonable measures to protect your personal information. However, no method of internet transmission or electronic storage is 100% secure.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • Access to the information we hold about you
  • Request corrections or deletion of your information
  • Opt out of receiving promotional emails

To exercise any of these rights, please contact us using the details below.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from minors.

8. International Data Transfers

Although Hotel Guaia operates from Colombia, some services we use may be located in other countries, including the United States. By using our website, you agree that your information may be transferred to and processed in other countries.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you by posting the new version on our website or by email if the changes are significant.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Phone: +57 321 269 5580
Reservations: reservas@guaia.com
Sales: info@mariacamilaprietocifuentesgmail.com
Address: Vereda Monquirá, Sector Fundadores, La Rochela, Villa de Leyva – Boyacá
Website: https://guaiahotel.com